How to cancel your car insurance with LV

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Fees and refunds
Optional extras
How to cancel
Auto-renewals

To cancel your car insurance with LV, you have to call them. You’ll need to pay a cancellation fee of £40, plus a bit more for the time you’ve been covered.

Cancellation fees

If you cancel your LV car insurance policy before it starts, you’ll get a full refund with no charges.

If you cancel during the 14-day cooling-off period after your policy starts, you’ll get a refund minus a charge for the amount of time you’ve been insured.

On top of this, you’ll have to pay a £40 cancellation fee.

The same applies if you cancel after your 14-day cooling-off period: a £40 cancellation fee, plus a charge for the amount of time you’ve been insured.

You’ll also be charged if LV cancels your car insurance.

How refunds work

When you cancel a car insurance policy, you’ll usually have to pay a fee. The fee depends on the insurance company. It also depends on whether you’re still in your cooling-off period.

You’ll get the rest of your policy refunded, if you paid for the whole year up front. But LV will take away some of that refund to cover the insurance you’ve already had. They’ll charge you a cancellation fee on top of this. It’s pretty standard across most car insurance companies.

LV will send over your refund within 7 days of you asking to cancel.

Breakdown cover and optional extras

You can also get breakdown cover through LV.

If you cancel your breakdown cover within the 14-day cooling-off period, you’ll get a refund, minus a charge for the amount of time you’ve had the breakdown cover.

On top of this, you’ll have to pay a £10 cancellation fee.

Same goes if you cancel after the 14-day cooling-off period: a £10 cancellation fee, plus a charge for the amount of time you’ve been insured.

If you don’t cancel your breakdown cover, it will automatically renew. LV will get in touch with you three weeks before the renewal date. If you don’t want it anymore, you can cancel it then.

Cancelling after you make a claim

Like most car insurance companies, LV won’t give you any refund on your car insurance if you’ve made a claim. But you’ll still have to pay any cancellation fees.

And if you pay monthly for your car insurance, you’ll need to pay up for the rest of the policy when you cancel. Again, this is standard in insurance.

How to cancel

To cancel your car insurance policy with LV, you’ll need to call them on 0800 032 2799. They’re open:

  • Monday - Saturday: 9am - 5pm
  • Sunday: closed

The cooling-off period

By law, every car insurance policy comes with a cooling-off period. The cooling-off period is either 14 days from the day your policy starts, or 14 days from when you get your policy documents in the post.

Check your policy documents to find out when your cooling-off period starts and ends.

Whether you’re in your cooling-off period or outside of it, your insurer will take away some money from your refund to cover the days of insurance you’ve already had.

Auto-renewals

LV will automatically renew your car insurance, unless you specifically tell them you don’t want them to.

To do that, you have to tell them that you want your policy to “lapse”. Your price will often go up significantly if you auto-renew.

Letting your policy “lapse” (which means not renewing it) is not the same as cancelling your policy mid-way through.

LV will contact you 3 weeks before your car renews. They’ll let you know:

  • That it’s going to renew, and
  • How much it will cost when it does renew

If you renew, you’ll start a new cooling-off period.

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Sources:

Contact us

LV cancellation fees (PDF)

Document of car insurance (PDF)

Breakdown cover (PDF)

Updated on 20th July 2020

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