How to cancel your car insurance with Admiral

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To cancel your car insurance with Admiral, you’ll need to call them. You’ll also need to pay a cancellation fee of £55, or £155 if you have a black box installed.

Cancellation fees

  • If you cancel during the cooling-off period, you’ll have to pay a £25 cancellation fee
  • If you cancel after the cooling-off period has ended, you’ll have to pay a £55 cancellation fee

How refunds work

When you cancel a car insurance policy, you’ll usually have to pay a fee. The fee depends on the insurance company. It also depends on whether you’re still your cooling-off period.

You’ll get the rest of your policy refunded, if you paid for the whole year up front. But Admiral will take away some of that refund to cover the insurance you’ve already had. They’ll charge you a cancellation fee on top of this. It’s pretty standard across most car insurance companies.

Black box cover

Admiral also offer black box (or “telematics”) insurance.

The cancellation fees for Admiral’s black box insurance are higher.

  • If you cancel during the 14-day cooling-off period, you’ll have to pay a £125 cancellation fee
  • If you cancel after the 14-day cooling-off period, you’ll have to pay a £155 cancellation fee

Plug & Drive

You’ll also have to pay an extra cancellation fee for Admiral’s Plug & Drive policies. But you can get the extra bit back if you send the Plug & Drive unit back within 30 days.

It’s £75 if you cancel during the cooling-off period, and £105 if you cancel after the cooling-off period.

Breakdown cover

Admiral also offers breakdown cover. You can cancel your breakdown cover separately to your car insurance.

Unlike a lot of insurers, Admiral doesn’t charge a separate cancellation fee when you cancel your breakdown cover, but they will keep some of your refund to cover the number of days you’ve been covered for.

The same goes for most of Admiral’s other car insurance add-ons, like hire vehicle cover and motor legal protection.

Cancelling after you make a claim

Like most car insurance companies, Admiral won’t give you any refund on your car insurance if you’ve made a claim. But you’ll still have to pay a cancellation fee.

And if you pay monthly for your car insurance, you’ll need to pay up for the rest of the policy when you cancel. Again, this is standard in insurance.

This also applies to a lot of Admiral’s car insurance add-ons, like breakdown cover, hire vehicle cover and motor legal protection. This is the same with most insurance companies.

How to cancel

To cancel your car insurance policy with Admiral, you’ll need to give them a call or email them.

You can also use their live chat. It’s available 9-6, Monday to Friday, and 10-4 at the weekends.

You can call them between 9-6 during weekdays, and 10-4 on Saturdays and Sundays.

You’ll have to wait - on average - 24 hours to get a reply to your email.

Average call times are 20 minutes.

To cancel your Admiral car insurance by phone, you’ll have to call them on 0333 220 2000.

The cooling-off period

By law, every car insurance policy comes with a cooling-off period. The cooling-off period is either 14 days from the day your policy starts, or 14 days from when you get your policy documents in the post.

Check your policy documents to find out when your cooling-off period starts and ends.

It’s usually cheaper to cancel during your cooling-off period. And most insurance companies have one cancellation fee within the first 14 days, and a different (higher) cancellation fee if you cancel after the 14-day cooling-off period.

Whether you’re in your cooling-off period or outside of it, your insurer will take away some money from your refund to cover the days of insurance you’ve already had.

Auto-renewals

Admiral will automatically renew your car insurance after a year - and often at a higher price. If you don’t want your car insurance to renew, you’ll need to let them know.

Letting your policy “lapse” (which means not renewing it) is not the same as cancelling your policy mid-way through.

Admiral will contact you about a month before the policy renews to let you know:

  • That it’s going to renew, and
  • How much it will cost when it does renew

Get pay-monthly car insurance, without the cancellation fees

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Sources:

Admiral: charges and fees explained

Admiral: contact us

Updated on 6th April 2020

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