How to cancel your car insurance with AXA

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To cancel your car insurance with AXA, you’ll need to call them. You can also cancel online. You’ll need to pay a cancellation fee of £52.50, unless you’re in your cooling-off period.

Cancellation fees

  • If you cancel during the cooling-off period, you won’t have to pay a cancellation fee
  • If you cancel after the cooling-off period has ended, you’ll have to pay a £52.50 cancellation fee

If you’re in your cooling-off period, you won’t have to pay a cancellation fee. But AXA will take a bit of money away from your refund to cover the time you have been insured. Which is standard practice for insurance companies.

How refunds work

When you cancel a car insurance policy, you’ll usually have to pay a fee. The fee depends on the insurance company. It also depends on whether you’re still in your cooling-off period.

You’ll get the rest of your policy refunded, if you paid for the whole year up front. But AXA will take away some of that refund to cover the insurance you’ve already had. They’ll charge you a cancellation fee on top of this. It’s pretty standard across most car insurance companies.

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Breakdown cover

AXA also offers breakdown cover. You can cancel your breakdown cover separately to your car insurance.

You’ll need to pay a cancellation fee of £15, and you’ll get the rest of your unused breakdown cover refunded. (As long as you haven’t made a claim on it.)

Temporary car changes

If your car’s in for repairs, AXA will let you switch your policy over to another car for a few days.

You can cancel this temporary policy separately. If you cancel it before it starts, you’ll get a refund. If you cancel it after it starts, you’ll get a refund minus a bit for the time you’ve already been covered.

Cancelling after you make a claim

Like most car insurance companies, AXA won’t give you any refund on your car insurance if you’ve made a claim. But you’ll still have to pay a cancellation fee.

And if you pay monthly for your car insurance, you’ll need to pay up for the rest of the policy when you cancel. Again, this is standard in insurance.

This also applies to a lot of AXA’s car insurance add-ons, like breakdown cover. This is the same with most insurance companies.

How to cancel

To cancel your car insurance policy with AXA, you can call them or cancel online.

Cancelling by phone

You can call AXA on 0330 024 1158. Their opening times are:

  • Monday to Friday: 8am to 8pm
  • Saturdays: 9am to 5pm
  • Sundays and bank holidays: 10am to 4pm

Cancelling online

If you want to be all 21st Century about it, you can cancel your policy online. As long as you don’t have any outstanding charges on your account.

If you do have outstanding charges, you’ll have to pick up the phone.

The cooling-off period

By law, every car insurance policy comes with a cooling-off period. The cooling-off period is either 14 days from the day your policy starts, or 14 days from when you get your policy documents in the post.

Check your policy documents to find out when your cooling-off period starts and ends.

It’s usually cheaper to cancel during your cooling-off period. And most insurance companies have one cancellation fee within the first 14 days, and a different (higher) cancellation fee if you cancel after the 14-day cooling-off period.

Whether you’re in your cooling-off period or outside of it, your insurer will take away some money from your refund to cover the days of insurance you’ve already had.

How cooling-off periods work
A cooling-off period is a 14-day window you get to cancel your car insurance.

Auto-renewals

AXA will automatically renew your car insurance after a year - and often at a higher price. If you don’t want your car insurance to renew, you’ll need to let them know.

Letting your policy “lapse” (which means not renewing it) is not the same as cancelling your policy mid-way through.

AXA will contact you about a month before the policy renews to let you know:

  • That it’s going to renew, and
  • How much it will cost when it does renew

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Sources:

Manage your policy

AXA: Policy wording (PDF)

Policy summary (PDF)

Motor Breakdown Policy & Summary (PDF)

Can I change the car on my policy just for few days when my car is in repair?

Updated on 3rd November 2020

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