Our claims process is handled by our underwriters. So if you’re involved in an accident, or need to make a claim, you should contact them directly (as soon as possible).
We work with different underwriters, so not every policy will have the same claims number. You can find the claims number for your policy in your policy documents.
If you can’t access your documents, our customer support team should be able to find the right number for you. We’re available 24/7 in the app, or you can email us at firstname.lastname@example.org.
If you need to make a claim, we can give you the contact details that you'll need.
But we don’t handle the claims process. So we won’t be able to:
If you’re in an emergency situation, you should get help for that first; especially if someone is injured, or in danger.
If you need to get in touch with the emergency services, call 999 immediately.
You should also call the police if:
Once that’s sorted, and everyone’s safe, remember to contact our underwriters as soon as you can.
Stay calm: Try not to panic. And if another driver was involved, try to avoid an argument. Staying calm and collected will help you to handle the situation properly, and avoid further incidents.
Take pictures: Once you’re in a safe place, try to get a picture or video of any damage to your vehicle, and anything else that might support your claim. Getting a dashcam may also be helpful for potential claims.
Get contact details: Take down the name, contact details, vehicle registration number, and insurance details of anyone else involved - along with any witnesses.
Don’t talk about who was at fault: It’s better not to discuss who was at fault, even if you think it might have been you. Remember that even apologizing after an incident can be used against you at the claims stage!
The claims team will always work to get you a fair outcome, and to provide a smooth claims experience.
So if you’re involved in an accident, it’s really important to let them know as soon as you can, and to provide any additional information that they may ask for.
Not doing so could result in you not being able to use Cuvva anymore.