We can sometimes verify your NCB automatically, through a database called Lexis Nexis.
But that’s not always possible, so you may need to upload a proof of no-claims document into the app. If you didn’t get an NCB document when your last policy ended, your previous insurer should be able to send you one.
If we can’t accept your document, or if we need more information, we’ll send you a message as soon as we can.
You’ll have time to provide a new proof of no-claims - but we’ll need to receive an acceptable document before 4pm on the day before your policy starts.
If you can’t provide an acceptable NCB document, we’ll have to cancel your policy with a full refund.
This doesn’t count as “having your insurance cancelled by the insurer”, so it won’t affect your ability to get cover in the future.
And once you’ve got the correct documents, you should be able to get a new subscription with us.
We're here to help 24/7. Just ask.