When you get a Cuvva subscription, we’ll need to verify your residential address (the address that you currently live at).
We can sometimes do this automatically, through a database called Lexis Nexis.
But that’s not always possible, so you may be asked to upload a proof of address document into the app.
If we can’t accept your document, or if we need more information, we’ll send you a message as soon as we can.
You’ll have time to provide a new proof of address - but we’ll need to have an acceptable document before 4pm, on the day before your policy starts.
If you can’t provide an acceptable proof of address, we'll have to cancel your policy with a full refund.
This doesn’t count as “having your insurance cancelled by the insurer”, so it won’t affect your ability to get cover in the future.
And once you’ve got the correct documents, you should be able to get a new subscription with us.
If your address changes, just get in touch with our customer support team - we’ll help you update this. We’ll need a new proof of address document before making any changes.
You’ll also need to update your payment card in the app, with your new billing address.
We're here to help 24/7. Just ask.