Verify your address

When you get a Cuvva subscription, we’ll need to verify your residential address (the address that you currently live at).

We can sometimes do this automatically, through a database called Lexis Nexis.

But that’s not always possible, so you may be asked to upload a proof of address document into the app.

We can accept the following Proof of Address documents:

  • Utility bill (Gas, electric, water)
  • TV licence
  • Bank statement
  • Council tax bill
  • Rent Bills
  • Internet or landline phone bills (Not mobile phones)
  • HMRC letter
  • Tenancy agreement

Your document has to:

  • Show your name.
  • Be dated within the last 3 months.
  • Show the same address that is on your Cuvva policy.

What happens if we can’t accept your proof of address document?

If we can’t accept your document, or if we need more information, we’ll send you a message as soon as we can.

You’ll have time to provide a new proof of address - but we’ll need to have an acceptable document before 4pm, on the day before your policy starts.

If you can’t provide an acceptable proof of address, we'll have to cancel your policy with a full refund.

This doesn’t count as “having your insurance cancelled by the insurer”, so it won’t affect your ability to get cover in the future.

And once you’ve got the correct documents, you should be able to get a new subscription with us.

If you move house, we’ll need a new proof of address

If your address changes, just get in touch with our customer support team - we’ll help you update this. We’ll need a new proof of address document before making any changes.

You’ll also need to update your payment card in the app, with your new billing address.

Changing your address can affect the price of your insurance. But if there’s any changes to your pricing, we’ll let you know before we take the next payment.

24/7 customer support

If you need help verifying your subscription, just get in touch with our customer support team. They're available 24/7 in the app.

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