How to make a complaint

We do all we can to ensure that you, our users, are treated fairly and get a high quality service from us.

Unfortunately, there are times when our service falls below the standards we set. If it does, we want to know about it.

If you are dissatisfied with our final response to your complaint, you can escalate it to the Financial Ombudsman - they will make a ruling based on all the evidence provided. You can make your initial complaint:

  • In writing: 6th floor, Senna Building, Gorsuch Place, London, E2 8JF
  • By email:
  • Via live chat
  • By leaving a voicemail detailing your complaint, including your contact details on +442038287385.

N.B. All correspondence from us will be in writing so we would always recommend getting in touch by email or live chat.

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