Contacting customer support

If you need to get in touch with us, we’re available 24 hours a day, 7 days a week. And on average, we'll get back to you within 1 minute.

Get in touch through the app, by email, or online

The easiest way to contact customer support is through the Cuvva app. Our live chat team can help with all customer queries.

If you already have a Cuvva account, messaging us through the app will be the fastest way to get help. But you can also get in touch through our website, or by emailing support@cuvva.com.

How to contact support

In-app: Tap the speech bubble on any screen

Email: Send a message to support@cuvva.com

Website: Click the chat icon on any page

We don't handle claims

Cuvva is an insurance intermediary, so we don’t handle claims. If you need to report an incident, you'll need to speak to the underwriter for your policy.

You’ll be able to find their phone number in your policy documents.

But if you get stuck, just message us in the app - and we’ll find the right number for you.

We don’t offer phone support

We don't have a contact number, because we’ve found that we can provide better, faster, and more efficient help online.

No queues: Our team members can help a few customers at once - so you don’t have to wait to speak to someone.

Straight to the point: When you’re logged into the app, we don’t have to ask for your personal details, or go through security questions.

Radically better customer support:

Our online service allows us to provide customer support that’s as fast and flexible as our insurance.

That’s why you can get in touch with us in just a few taps, 24/7. And a member of our support team will get back to you within 1 minute (on average).

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Cuvva is authorised and regulated by the UK Financial Conduct Authority. (#690273)